Call us  Call Us: 0151 329 2221

IC1, Liverpool Science Park
131 Mount Pleasant, Liverpool
Merseyside, L3 5TF

Privacy Policy

Innove Solutions NW Limited

Privacy Policy


Innove Solutions NW Limited (“Innove” or “we”) wants its customers and visitors to its website and application (“App”) to know that we are just as concerned as you are about the privacy of any personal information that you may choose to provide us (“Personal Information”). We therefore take all steps possible to ensure the privacy of your personal information.

Personal Information is any information about you and may include your:

  • name and address;
  • date of birth;
  • e-mail address;
  • payment card details; and
  • any other information you may to provide either at our request or otherwise.

We endeavor at all times to ensure that our business practices that involve the use of your Personal Information are compliant with privacy regulations in the countries in which we operate. Accordingly, in this policy document (“Privacy Policy”), we want not only to advise you of your privacy rights but also to explain how we intend to respect them.

Any reference to “Innove” within this Privacy Policy includes Innove Solutions Limited and all or any of its direct or indirect subsidiary undertakings, joint venture partners, affiliates and their related companies wherever located in the world as may exist from time to time.

 How is your Personal Information collected by our website or App?

Personal Information may be submitted on our website or App in two areas:

Public Area

If you do provide your name and address on the public area of this website or App in order to request information about our products and services, you may voluntarily provide additional personal information. You will be asked to provide your personal information in this area for the purposes of registering with Innove and opening an account with us.

Private Area

If you are already one of our customers and have opened an account with us, you must use a password to enter the Innove website. A “session cookie” is used to enable you to leave and re-enter our website without re-entering your password. Our web server will record the pages you visit within our website.

To ensure a good quality of service we may monitor and record any communication you have with us whether in writing, by phone or by electronic mail. E-mail is not encrypted to / from either the public or private areas of our website and App. We recommend that with the exception of your name and username you do not send us Personal Information by e-mail. Any information which you transmit to us is transmitted at your own risk.

How your Personal Information will be used

We will process your Personal Information in order to allow you access and make use of our website and App, to allow you to participate in the services offered, to administer your account, to maintain our accounts and records, to monitor website and App usage levels and the quality of the service we provide and to inform you, from time to time, about products and services that we consider may interest you and for related purposes. If you do not wish to receive future marketing, promotional or sales material from Innove, you may notify us that no further material be sent to you. You may contact us via the ‘Contact Us’ page of our website. We will as soon as reasonably practicable after receiving your request, remove your contact details from our marketing database.

We will also retain such information and may analyse it in order to investigate any actual or suspected criminal activity or, in respect of any event featured on our website, any threat to the integrity of that event and/or breaches of the rules of that event as laid down by the relevant governing (including sporting) bodies. All rights in the manner of recording your Personal Information held by us (including copyright and database rights) are and shall remain our property.

Telephone calls and betting data relating to users will be recorded and may be actively monitored for which purposes all users hereby consent.

To whom and where personal information may be disclosed

Your Personal Information may, for the purposes described above, be transferred or disclosed to any company within our group or, subject to appropriate agreement to third parties, for the processing of that Personal Information on our behalf. We may, from time to time, retain third parties to process your Personal Information for the purposes listed above and such processing will be governed by a contract in the form required by law.  If you provide your Personal Information to us via one of our partner or affiliate websites, you also expressly consent to that third party partner or affiliate having access to your Personal Information.

Where required by law, your Personal Information may also be disclosed to an applicable governmental, regulatory, sporting or enforcement authority. Additionally, in circumstances where we deem it appropriate, your Personal Information may be disclosed to any regulatory authority (whether at the request of such authority or otherwise) which has issued us with a gambling operating licence. Your Personal Information may also be disclosed to any regulatory or sporting body in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and with whom we have agreements (Memoranda of Understanding or “MOUs”) from time to time for the sharing of such data and where we consider that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures.

In connection with the above purposes it may be necessary, or a legal requirement, for us to disclose information to entities located in countries outside the UK in accordance with appropriate technical and organizational security measures. By agreeing to this policy, by use of the Innove site or otherwise, you agree that we may store and use historical data relating to you and your account(s) for the purposes outlined in this policy.

Details of MOUs entered into with other organizations are available on request.


By providing your Personal Information and registering with us or logging on with us when you enter our website or App, you explicitly consent to us or other members of our group processing and disclosing your Personal Information for the purposes, and otherwise in the manner set out in this policy, or as otherwise provided in accordance with our Terms and Conditions.  By providing your Personal Information and registering with us or logging on via one of our partner or affiliate sites, you also explicitly consent to us disclosing your Personal Information to that third party.

If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows then you may do so by notifying us in writing via the ‘Contact Us‘ page of our website.

General information

You may at any time request a copy of your Personal Information held by Innove in accordance with relevant legislation.

We reserve the right to change the Privacy Policy including altering the purposes for which we process your Personal Information. In the event that we consider it appropriate to make any such change, the Privacy Policy will be updated and posted on our site. Your continued use of the site will constitute acceptance of those changes.

For full details about any of our group members, partners or affiliates, or for a copy of your Personal Information or any other queries you may have about our Privacy Policy, please Contact Us.

This Legal, Cookie and Privacy Policy was last updated on 20 February 2017.